Keeping your personal information and preferences up to date is one way to get the most out of your Optum Bank HSA.
Tax Forms, Statements and Other Documents
You can choose or change your delivery preferences – mail (paper) or online (electronic) – when you are logged in by going to your "Profile." With online delivery, you can always see up to 36 months of statements and two years of tax forms.
In Case of Errors or Questions About Your Statement
If you think your statement is wrong or if you have questions about information on the statement, please contact us as soon as possible. We must hear from you no later than 60 days after we provided you the FIRST statement on which the error or problem appeared.
Your inquiry needs to include:
- Your name and account number.
- The date and dollar amount of the transaction(s) in question.
- A clear explanation of the error or the transaction you are unsure about and why you believe it is an error or why you need more information.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. Your statement inquiry can be faxed or mailed to Optum Bank.
Keep your contact information up-to-date so we can reach you. We send account alerts and important information from time to time. And, our email newsletter can help you take full advantage of your HSA.
Log in and click on Profile to update your mailing address, phone number and e-mail address
Download the Name Change Notification Form (PDF)
Security and Privacy
Optum Bank takes every precaution to make sure your information and money are secure. You can take steps to protect yourself, too.
Log in and click on Profile to update your password and security questions
Download an Information Authorization Form (PDF)
Learn more about protecting yourself online and find tips for keeping your debit card safe
It's important to designate a beneficiary or beneficiaries and keep that information up-to-date to make sure you control where your HSA funds go if you die. If you don't designate a beneficiary, the funds will go to your legal spouse if you have one. If you are not married at the time of your death, the funds will go to your estate.
Log in and click on Profile to designate a beneficiary
We hope you never want to close your account. Consider the following before you decide:
If you do choose to close your account, fill out the Customer Request Account Closure Form (PDF).
- You don't have to close your account if you switch jobs.
- Even if your new employer offers an HSA, you can keep and continue to contribute to your Optum Bank account instead of opening a new one.
- If you no longer have a high-deductible health plan, you can use money you've saved in your Optum Bank HSA for medical expenses now and in the future – you just can't make additional contributions.