Get your flexible spending account (FSA) claim paid faster

Whether you're new to a flexible spending account (FSA) or a longtime account holder, filing a claim doesn’t have to be complicated. We give you clear information about the steps involved, helping you avoid delays in getting reimbursed. 

Choose the filing option that’s best for you

There are several ways to file a flexible spending account claim:

• Online through optumbank.com or the Optum Bank mobile app
• By mail 

All options start by signing in to your online account. From there, navigate to the claims section. To file by mail, find and download the claims form you need, fill it out and mail it to us. To file online, follow the prompts.

Providing the right information is critical to getting your FSA claim approved, so make sure you include the following:

1. Name of provider
2. Name of patient (who received the item/service)
3. Description of service
4. Date of service (not the date payment was made)
5. Amount charged (not the amount paid as this could differ from amount charged for eligible service/item)

Once you’ve entered all requested information and provided all required documentation, carefully review your claim, then submit it. 

Track the status of your flexible spending account claim online

After submitting your FSA claim, you can track its status by signing in to your account. You’ll also be able to:

• View your FSA account balance.
• Set up alerts and reminders for your FSA.
• Find other account information and tools.

When you use your Optum payment card to pay for FSA-eligible expenses, many purchases are automatically approved. This helps reduce paperwork and speed up processing. See your plan details for specific information. 

Support for every type of FSA expense

Whether you have a health care, dependent care or limited purpose FSA, we’re here to help you use your flexible spending account benefits with confidence. For more information, visit our flexible spending account page.