Welcome to our customer support center

Here you can get answers to your frequently asked questions, download important HSA forms, learn about managing your account online, and more. You can also connect with our customer service team over the phone or online.

Frequently asked questions

U.S. BANK
How do I find information about my old U.S. Bank health care spending accounts?

Now that your health account has transitioned from U.S. Bank to Optum, you can manage your account, view statements, access tools, and more on MyCDH.optum.com.
 Access your account now

ACCOUNT CLOSURE
Do I have to close my account if I switch jobs, no longer have a high-deductible health plan, or qualify for Medicare?

No, you can keep your HSA in all scenarios. Consider the benefits of keeping your account open before you decide.
 Benefits of keeping your HSA

LOGIN ISSUES
I am having trouble logging in. Can I reset my user name or password online?

Yes. Use the following links if you are having trouble remembering your user name, password or need to register for our site.
 Forgot user name
 Forgot password
 Register now

HSA TAX INFORMATION
Where can I obtain a copy of my tax forms?

You can get copies of your most recent tax forms by logging into your account and viewing your statements.
 Learn more about IRS forms  

QUALIFIED MEDICAL EXPENSES
What expenses can I pay for with my health account?

Qualified medical expenses for HSAs, FSAs and HRAs are defined by the IRS. Find out whether your expense is qualified.
 View qualified medical expenses

CONTRIBUTION LIMITS
How much can I deposit into my HSA this year?

The IRS sets guidelines for how much you can contribute to an HSA each year.
 Check contribution limits  

DEBIT CARD
How can I order an additional debit card or get a PIN?

Find out everything you need to know about using and managing your HSA debit card.
 Learn more about debit cards

NEW ACCOUNT
I just opened my health savings account. How do I start using my HSA?

If you've just opened an Optum Bank HSA, follow our new account holder checklist to get off to a good start.
 Review the checklist now

HSA ELIGIBILITY
I’m thinking about opening an HSA. Am I eligible?

The main requirement for opening an HSA is having a high-deductible health plan that meets IRS guidelines.
 Learn more about HSA eligibility

DEPOSITS
How do I contribute to my HSA?

There are several different ways to make regular contributions to your HSA, which may include regular payroll deductions.
 See more ways to make a deposit

PAYMENTS
How can I use my HSA to pay for qualified medical expenses?

There are several ways to pay for health care costs from your HSA, including using your debit card.
 View all payment options


Contact us

Customer care professionals are available by phone Monday through Friday. Or, you may use our automated voice response system. See numbers and hours below.


NOTICE: MAILING CHECKS

As of June 20, 2016, we will no longer accept HSA contribution or transfer checks at our Salt Lake City P.O. boxes. After this date, contribution and transfer checks sent to this address may experience significant delays in processing or be returned to the sender, unprocessed. If you need to send a contribution or transfer check, please sign in to our secure website and download the appropriate forms to see the correct address to send it to. (Address varies based on your account type.)


Health savings account (HSA) support


Phone: 1-866-234-8913

  • Automated information is available 24 hours a day.
  • Customer care professionals are available Monday through Friday, 8 a.m. to 10 p.m.; Saturday and Sunday, 9 a.m. to 5:30 p.m.; Eastern Time.

Web: Log in or register online to manage your account.

Address:
Optum Bank
P.O. Box 271629
Salt Lake City, Utah 84127-1629

Wire and ACH information

To transfer funds to or from your Optum Bank Health Savings Account, you may need the following information.

  • Bank routing number (ABA number):
    124384877
  • Address:
    2525 Lake Park Blvd,
    Salt Lake City, UT 84120

Health Advantage Suite (HSA, FSA or HRA) support


Phone: 1-800-243-5543

  • Automated information is available 24 hours a day.
  • Customer care professionals are available Monday through Friday, 8 a.m. to 8 p.m. Eastern Time.

Web: Log in or register online to manage your account.

Address:
Optum Bank
P.O. Box 30516
Salt Lake City, Utah 84130-0516


MANAGE YOUR ACCOUNT ONLINE

Check your balance, make deposits, pay online, see statements, and more when you log in to your account using our secure website.
 Log in now


THINKING ABOUT CLOSING YOUR ACCOUNT?

You don't have to close your account if you switch jobs or no longer have a high-deductible health plan.
 See alternatives to closing your HSA
 


LOOKING FOR FORMS?

You can complete many account management tasks online. For those you can't, log in to your account to access forms.
 Learn more about HSA forms