Account protection tips
We encourage you to practice a few key habits to help ensure that your personal information is safe and secure.
How we help
Always keep Social Security cards and other important documents in a secure place. Consider a safe or rented bank locker.
Protect your identity:
- Never give out private information, such as your credit card number or Social Security number, on a phone call that you did not initiate.
- Regularly review your credit report to monitor for suspicious activity.
- Report stolen devices immediately. Items such as phones and laptops can be reported to local authorities.
- Use a shredder to dispose of documents that contain private information.
Use secure websites when making online purchases. Look for a closed-lock icon and “https://...” in the address bar.
- Install only the most recent security software. Use malware and anti-virus protection on your computer.
- Avoid downloading programs and/or apps from untrusted sources.
- Use a pop-up blocker. Set your browser security to detect unauthorized activity right away.
- Don’t access websites with sensitive personal information, such as financial and health accounts, on a public Wi-Fi network.
Scam emails are common. Always look closely at the return email address and the URL.
- Don’t click on any links or open any attachments unless they are from a trusted source.
- Instead of clicking on an embedded link, type the URL into your browser yourself.
- Never email or text your private information.
Use strong passwords, which include 10 or more characters, upper- and lowercase letters, numbers and/or symbols.
- Use different passwords for each account.
- Avoid using personal information in your passwords, such as your name, birthday or anniversary.
- Update your passwords every 3 to 6 months.
Don’t save your passwords on your computer, smartphone or tablet in a form that is unencrypted and not password protected.
Tips for using passwords:
- Log off completely from all websites when your transaction is completed.
- Do not allow the internet browsers on your digital devices to remember (store) your passwords.
- Immediately change your password if you believe it has been stolen or used on a phishing or scam website.
Card and account security
Check your account balance and bank statement often to detect any discrepancies or fraudulent activity.
Protect your account:
- Never write your personal identification number (PIN) on your debit card.
- Report lost or stolen checks and debit or credit cards immediately.
- If an ATM looks like it has been tampered with, don’t use it. A “skimmer” might be copying identifying information from cards.
- Never allow a cashier, or anyone else, to enter your PIN for you, even if assisting you with a transaction.