How to report suspicious activity

If you experience suspicious account activity with your Optum® or Optum Bank® accounts, contact us immediately.

To report any suspicious activity and/or cancel your card(s), call Optum Bank at 1-866-234-8913, Monday to Friday 8:00 a.m. to 10:00 p.m. ET; Saturday to Sunday 9:00 a.m. to 5:30 p.m. ET. Write down each of your card numbers and the phone numbers from the back sides and keep in a secure location such as a safe or bank locker. If your card is lost or stolen, you have the necessary information to cancel your card.

Suspicious emails or text messages
 

If you encounter a suspicious email or text message that seems out of the ordinary and claims to be from Optum or Optum Bank, do not respond to it, open attachments or click any links. Optum or Optum Bank will never ask you to email personal information, such as your name, address, date of birth, Social Security number, PIN, account number, login ID or debit card number.

If you receive a suspicious email or text message and you:

Did respond by clicking on a link, opening an attachment or providing personal information regarding your account, call us immediately at 1-866-234-8913 Monday–Friday 8:00 a.m. to 10:00 p.m. ET and Saturday–Sunday 9:00 a.m. to 5:30 p.m. ET.

Did not respond, email us at assetprotect@optum.com. You will be contacted by an Optum Bank representative within 2 business days.

Optum will never ask you to enter personal information through a link within an email.

Suspicious phone calls
 

If you encounter a suspicious phone call that seems out of the ordinary and claims to be from Optum or Optum Bank, do not provide account information. Hang up immediately and do not call the number back.

Optum Bank will never contact you by phone to ask for personal information, such as your address, date of birth, Social Security number, PIN, account number, login ID or debit card number.

If you receive a phone call from us that you’re unsure about, call us at 1-866-234-8913 Monday–Friday 8:00 a.m. to 10:00 p.m. ET and Saturday–Sunday 9:00 a.m. to 5:30 p.m. ET.

Identity theft
 

If you are a victim of identity (ID) theft, report it immediately. The Federal Trade Commission and your local police department are critical in filing the complaint. Once you file the ID theft with the FTC, you will have an ID theft affidavit. Print and take it along with you to file the crime with the local police and get a police report. These two documents together are your identity theft report.

Your identity theft report will be very important as you resolve the problem with creditors, banks and any other companies where fraudulent accounts were set up in your name.

In addition to federal government agencies, you should also report the theft to other organizations.

Credit reporting agencies:
Contact the three major credit reporting agencies to place fraud alerts or freezes on your accounts so that no one can apply for credit with your name or Social Security number. Also, get copies of your credit reports, to be sure that no one has already tried to get unauthorized credit accounts with your personal information.

  • Equifax: 1-888-766-0008
  • Experian: 1-888-397-3742
  • TransUnion: 1-800-680-7289

Financial institutions:
Contact the fraud department at your bank, credit card issuers and any other places where you have accounts. You may need your ID theft reports from the police and Federal Trade Commission in order to report the fraud.

  • Retailers and other companies — You will also need to report the fraud to companies where the identity thief created accounts, opened credit accounts or even applied for jobs in order to clear your name.
  • State Consumer Protection Offices or Attorney General — Your state may offer resources to help you contact creditors, dispute errors and other helpful resources.